looking for alternatives to our current helpdesk platform
looking for alternatives to our current helpdesk platform
looking for alternatives to our current helpdesk platform
Re: looking for alternatives to our current helpdesk platform
What usually matters more than the platform itself is how intake actually gets enforced. In Slack heavy orgs we saw tickets still start in DMs unless the workflow forced a handoff into the helpdesk. The tools that worked best for us were the ones where Slack intake and identity integration were clean, otherwise the maintenance overhead crept back pretty quickly.