J’ai acheté un nouvel Alienware et ils ne fournissent pas de support pour Windows Update (pourquoi le feraient-ils, après tout). J’essaie d’exécuter la mise à jour IE 10 comme ceci :
Et ça bloque un moment sur l’écran ci-dessus. Ensuite, cette erreur s’affiche :
Comment puis-je installer IE 10 ? J’ai déjà essayé de l’installer directement, mais cela n’a pas fonctionné non plus.
Merci pour votre aide.
Modification :
Dernier journal d’erreurs après l’installation de l’outil System Update Readiness :
00:00.000: ====================================================================
00:00.484: Started: 2013/05/12 (Y/M/D) 19:31:22.265 (local)
00:00.515: Time Format in this log: MM:ss.mmm (minutes:seconds.milliseconds)
00:00.562: Command line: "C:\Windows\SoftwareDistribution\Download\Install\WU-IE10-Windows7-x64.exe" /WU-SILENT
00:00.624: INFO: Setup installer for Internet Explorer: 10.0.9200.16521
00:00.656: INFO: Previous version of Internet Explorer: 9.0.8112.16476
00:00.671: INFO: Checking if iexplore.exe's current version is between 10.0.8100.0...
00:00.687: INFO: ...and 10.1.0.0...
00:00.702: INFO: Maximum version on which to run IEAK branding is: 10.1.0.0...
00:00.734: INFO: iexplore.exe version check success. Install can proceed.
00:00.749: INFO: Operating System: Windows Workstation: 6.1.7601 (Service Pack 1)
00:00.780: INFO: Trying to extract ID: SetupDownloadList.txt (0) as "SetupDownloadList.txt"
00:00.796: INFO: Trying to extract ID: HardwareBlockingList.xml (0) as "HardwareBlockingList.xml"
00:00.858: INFO: Trying to extract ID: 7006 (0) as "IE10-neutral.Extracted.cab"
00:01.155: INFO: Trying to extract ID: 5501 (1033) as "Spelling_en.msu"
00:01.373: INFO: Extracted Spelling dictionary for en to C:\Windows\TEMP\IE1AC83.tmp\Spelling_en.msu.
00:01.467: INFO: Trying to extract ID: 5502 (1033) as "Hyphenation_en.msu"
00:01.498: INFO: Extracted Hyphenation dictionary for en to C:\Windows\TEMP\IE1AC83.tmp\Hyphenation_en.msu.
00:01.529: INFO: Trying to extract ID: 7128 (1033) as "IE10-support.cab"
00:15.788: INFO: Updated Download list, Hardware Blocking list, and no reboot policy files successfully downloaded and extracted for use.
00:15.835: INFO: Launched program to check hardware: "C:\Windows\TEMP\IE1AC83.tmp\IE10-SUPPORT\IEXPLORE.EXE" /CheckHardware "C:\Windows\TEMP\IE1AC83.tmp\IE10-support\HardwareBlockingList.xml"
00:16.318: INFO: Hardware support check succeeded. Installation will continue.
00:16.349: INFO: Windows 7 operating system detected.
00:16.396: INFO: Service pack major: 1
00:16.443: INFO: Service pack minor: 0
00:16.474: INFO: Service pack name: Service Pack 1
00:16.739: INFO: Version Check for (KB2670838) of C:\Windows\System32\api-ms-win-downlevel-user32-l1-1-0.dll: 6.2.9200.16492 >= 6.2.9200.16492 (True)
00:16.771: INFO: Version Check for (KB2639308) of C:\Windows\System32\Ntoskrnl.exe: 6.1.7601.18113 >= 6.1.7601.17727 (True)
00:16.895: INFO: Version Check for (KB2533623) of C:\Windows\System32\api-ms-win-security-base-l1-1-0.dll: 6.1.7601.18015 >= 6.1.7601.17617 (True)
00:16.927: INFO: Version Check for (KB2731771) of C:\Windows\System32\kernel32.dll: 6.1.7601.18015 >= 6.1.7601.17932 (True)
00:16.958: INFO: Checking for correct version of C:\Windows\Fonts\segoeui.ttf.
00:17.051: INFO: Version Check for (KB2786081) of C:\Windows\System32\taskhost.exe: 6.1.7601.18010 >= 6.1.7601.18010 (True)
00:27.129: INFO: IE Setup Language pack included: C:\Windows\TEMP\IE1AC83.tmp\IE-Spelling-en.cab
00:27.644: INFO: IE Setup Language pack included: C:\Windows\TEMP\IE1AC83.tmp\IE-Hyphenation-en.cab
00:27.737: INFO: Waiting for 0 prerequisite downloads.
00:29.235: INFO: The neutral pack was successfully downloaded from the internet. Installation will continue using the downloaded package.
00:29.344: INFO: No reboot logic message NrApiStart(0), lParam=0x001e2b60 returned 0x00000000.
00:29.797: INFO: No reboot logic message NrApiScan(1), lParam=0x00000001 returned 0x00000000.
00:29.906: INFO: No reboot logic message NrApiStartInstall(4), lParam=0x00000001 returned 0x00000014.
00:29.968: INFO: Installing with the downloaded package. C:\Windows\TEMP\IE1AC83.tmp\IE10-neutral.Downloaded.cab
00:30.015: INFO: Launched package installation: C:\Windows\SysNative\dism.exe /online /add-package /packagepath:C:\Windows\TEMP\IE1AC83.tmp\IE10-neutral.Downloaded.cab /quiet /norestart
01:30.824: INFO: Process exit code 0x80092004 (-2146885628) [Cannot find object or property. ]
01:31.011: ERROR: Neutral package installation failed (exit code = 0x80092004 (2148081668)).
01:31.058: INFO: No reboot logic message NrApiInstallDone(7), lParam=0x00009c59 returned 0x00000000.
01:31.089: INFO: No reboot logic message NrApiStartFinish(11), lParam=0x00000000 returned 0x00000000.
01:31.214: INFO: No reboot logic message NrApiFinish(12), lParam=0x00000000 returned 0x00000016.
01:31.261: INFO: Waiting for Active Setup to complete.
01:31.370: ERROR: Couldn't create setup troubleshooting shortcut on the desktop. HRESULT: 0x80070002,
01:31.401: INFO: Setup exit code: 0x00009C59 (40025) - The neutral cab failed to install.
01:32.291: INFO: Scheduling upload to IE SQM server: http://sqm.microsoft.com/sqm/ie/sqmserver.dll
01:40.449: ERROR: SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup0.sqm" with error: 2147500036
01:40.590: ERROR: SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup1.sqm" with error: 2147500036
01:40.637: ERROR: SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup2.sqm" with error: 2147500036
01:40.793: ERROR: SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup3.sqm" with error: 2147500036
01:41.011: ERROR: SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup4.sqm" with error: 2147500036
01:41.058: ERROR: SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup5.sqm" with error: 2147500036
01:41.183: ERROR: SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup6.sqm" with error: 2147500036
01:41.229: ERROR: SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup7.sqm" with error: 2147500036
01:41.292: ERROR: SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup8.sqm" with error: 2147500036
01:41.354: ERROR: SQM Upload failed while uploading "C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\SQM\iesqmdata_setup9.sqm" with error: 2147500036
01:41.401: INFO: Cleaning up temporary files in: C:\Windows\TEMP\IE1AC83.tmp
01:41.588: INFO: Unable to remove directory C:\Windows\TEMP\IE1AC83.tmp, marking for deletion on reboot.
01:41.729: INFO: Released Internet Explorer Installer Mutex
Modification :
C:\Windows\Logs\CBS\CheckSUR.log :
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-05-12 19:22
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 199
Found 2 errors
CBS MUM Corrupt Total count: 2
Unavailable repair files:
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
Customer Experience report successfully uploaded. Thank you for participating. For more information, see the Microsoft Customer Experience Improvement Program on the Microsoft web site.
Modification :
Dernier C:\Windows\Logs\CBS\CheckSUR.log :
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-05-15 19:17
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
Summary:
Seconds executed: 433
Found 2 errors
CBS MUM Corrupt Total count: 2
Unavailable repair files:
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
Customer Experience report successfully uploaded. Thank you for participating. For more information, see the Microsoft Customer Experience Improvement Program on the Microsoft web site.