I am trying to use the $1000 Azure credit for testing out a business idea. When I clicked on the respective link, it led me to a log-in page. I used my Microsoft credentials to log in. Then, I received the "Error code: AADSTS5000225".
I called the support line of Microsoft in my country. At the first try, the bot asked me a couple of questions to determine the nature of the issue. Then, it referred me to the support / Q&A page.
I followed the steps in an earlier solution message, which leads to requesting support via https://azure.microsoft.com/en-us/support/ webpage. The problem is that I cannot even start a support request because it asks me to log in to my account, which leads me to the very page where I get "Sign-in failed (Error code: AADSTS5000225)" error.
I am basically in a loop of no-solution about the matter. Can you please help me with this?
Azure tenant is blocked due to inactivity and I cannot log in
Re: Azure tenant is blocked due to inactivity and I cannot log in
As per Microsoft data retention policy, if a tenant remains inactive without any sign-in activity, the account gets disabled, and customer data deleted.
If you don't log in to your Azure tenant via https://portal.azure.com/ within the specified time frame, it may be permanently deleted. Inactivity can trigger Microsoft's process to remove unused tenants. Once a tenant is marked as inactive, the OMS commerce system enforces a login block. During this time, any sign-in attempts will result in the following error: **"AADSTS5000225: This tenant has been blocked due to inactivity."**
Twenty days after the login block is applied, the tenant will be permanently deleted.
Since you mentioned you are not aware of your old tenant and not used for production, you should **re-create a new tenant for your purposes.**
**Solution :** To fully utilize the Azure portal, you need to re-create your new tenant.
Follow these steps:
1. Open an **in-private/incognito** browser window (to avoid automatic sign-in via SSO).
2. Navigate to https://azure.microsoft.com/en-us/free/ to sign up for a free Azure account.
3. During the setup, you'll be prompted to create a new directory (tenant). Once completed, you will become the **Global Administrator** of this new tenant, giving you full access to manage Azure resources.
For more details about inaccessible tenants, refer to: [Tenant inaccessible due to inactivity](https://learn.microsoft.com/en-us/entra/fundamentals/inaccessible-tenant)
If you don't log in to your Azure tenant via https://portal.azure.com/ within the specified time frame, it may be permanently deleted. Inactivity can trigger Microsoft's process to remove unused tenants. Once a tenant is marked as inactive, the OMS commerce system enforces a login block. During this time, any sign-in attempts will result in the following error: **"AADSTS5000225: This tenant has been blocked due to inactivity."**
Twenty days after the login block is applied, the tenant will be permanently deleted.
Since you mentioned you are not aware of your old tenant and not used for production, you should **re-create a new tenant for your purposes.**
**Solution :** To fully utilize the Azure portal, you need to re-create your new tenant.
Follow these steps:
1. Open an **in-private/incognito** browser window (to avoid automatic sign-in via SSO).
2. Navigate to https://azure.microsoft.com/en-us/free/ to sign up for a free Azure account.
3. During the setup, you'll be prompted to create a new directory (tenant). Once completed, you will become the **Global Administrator** of this new tenant, giving you full access to manage Azure resources.
For more details about inaccessible tenants, refer to: [Tenant inaccessible due to inactivity](https://learn.microsoft.com/en-us/entra/fundamentals/inaccessible-tenant)