It sucks that we literally have 3 choices and they ALL suck now.
I buy dozens of laptops a year, not hundreds or thousands. And I am seriously tempted to get properly spec'd Inspiron's at this point with the failures I am seeing in the Latitudes. They are 1/2 to 1/3rd the price so I can just give all of the users a brand new one when something breaks.
Also, to get around the stupid bullshit support, you need to sign up for Dell Techdirect. It's self service to dispatch your own parts and your own Dell techs(this may not be an option for you). The only time you have to get a person involved is if you need to service the same PC many times or what you requested didn't fix the issue.
