I bought a razer blade 14 2017 (w Complete Care) about five months ago from the local microsoft store and it just died two days ago. Won't power back on. Having been ensured by the sales person that if I ran into any problems I could just come to the store and they would exchange the unit, I made the drive to the local microsoft store but they wouldn't exchange the unit!!
Escalated to the manager and his options were to ship to razer and do the RMA process or pay the deductible in the complete care insurance and they would give me a new laptop (voiding the care for an eventual actual accident, as my unit simply would not turn on again).
Is this the actual process/ or was the store manager not accommodating/ giving me the runaround?
