Hi. I have a request for our admin account recovery. So our previous admin left the company and took the 2FA device used for logging in. When we contacted him, he said the device was already formatted and the mobile number was thrown. We don't have the IT admin anymore for a long time.
We have tried microsoft365 support for business, but they won't assist live unless i am logged in as an Admin.
Any way we can recover the account? i have no IT experience and our company is asking me to try to contact the microsoft and follow their instruction.
Issue: Can't log in the Admin Account in Microsoft 365
I have: Username and Password for the Admin account, The Email account used to create the office 365 and the rest of the email accounts under the 365business.
(I am new in reddit, so if I'm asking question in the wrong "thread" or "Page" I would really appreciate your guidance)
