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please help :( i was dans trip for 3 week now i turned sur my sp4 et face vers this problème the battery won't charge et just shown the zero percentage et quand even i leave the device sur the charger

ayi

<p>please help <img src="https://forum-microsoft.fr/images/emoji/twitter/frowning.png?v=15" title=":frowning:" class="emoji" alt=":frowning:" loading="lazy" width="20" height="20"> i was in trip for 3 week now i turned on my sp4 and face to this problem the battery won’t charge and just shown the zero percentage and when even i leave the device on the charger for 4 hours at end nothing changed the battery still is zero ! any solution !! <img src="https://forum-microsoft.fr/images/emoji/twitter/cry.png?v=15" title=":cry:" class="emoji" alt=":cry:" loading="lazy" width="20" height="20"></p>

ayi_2

<p>Before we panic it might be a driver issue. Go on Microsoft’s website and get the surface diagnostic tool kit. I recall there being a section in there about unplugging it and plugging it back in. That is if it lets you charge enough to use the tool kit. Worst comes to worst just call Microsoft. I know it sucks to have to spend an hour on the phone but I’ve had success with their techs in the past</p>